Answers to common questions about shipping, returns and orders at Clubtech Golf. For full details see our Free Shipping and Returns pages.
Shipping
Do you offer free shipping?
Yes, we offer free shipping to any location within Australia on orders of $100 or more. Orders under $100 within Australia have a flat $10 shipping fee. See our Free Shipping page for details. For items shipped outside Australia, shipping rates are calculated at checkout using Australia Post's rates.
How quickly will my order be dispatched?
We aim to pack and prepare all items for shipping within 24 hours of receiving payment. Some items are listed as requiring 14 days to ship, and this is shown on the product listing. If an item is out of stock, we will contact you by email or phone to discuss options.
How do you ship orders, and can you deliver to a PO Box?
We ship via Australia Post for both domestic and international orders, unless an item is deemed too large by Australia Post, in which case we ship via Couriers Please. We ship to both commercial and domestic addresses, and products can be shipped to a PO Box.
Do you ship internationally?
Yes, we ship domestically and internationally. International orders are sent with Australia Post and are subject to the import duties, fees and taxes of the destination country, which are the responsibility of the customer.
Will I get tracking for my order?
Yes. All orders delivered within Australia automatically have tracking, and once your order is shipped you will receive a link to track your package. International orders sent with Australia Post also come with tracking.
Returns and refunds
Can I return an item if I change my mind?
We do not offer a refund if you change your mind or find the same product cheaper elsewhere. A refund is available if the item you purchased is the incorrect size and is in original condition: tags and labels attached, in its original packaging (if any), and unworn, unused and as sold. Items returned missing tags or with defaced packaging are refunded less a 20% restocking fee. See our Returns Policy for full details.
How long do I have to return an item?
Clubtech Golf accepts returns for refund up to 30 days after the purchase date, in line with our Returns Policy. You will need to provide proof of purchase.
What if my order arrives damaged?
Please contact us as soon as possible. Return the damaged product in the condition it was received, with any packaging and other items that came with it. We will repair, replace or refund it, provided you contact us within 5 days of receiving the product.
How long does a refund take?
We aim to process requests for repairs, replacements or refunds within 3 business days of receipt. Refunds are paid in the same form as the original purchase or to the same account or credit card used.
Orders and products
Will I receive an order confirmation?
Yes. An email confirmation is sent to your email address after you place your order. Please keep this email as proof of your purchase.
Do you have a physical store?
Clubtech Golf is an online-only store. Our team has over 25 years of experience supplying golf equipment, and we ship golf clubs, shafts, grips and components Australia-wide. Learn more about us.
Contact
How do I contact Clubtech Golf?
Email us at info@clubtechgolf.com.au or use our Contact Us page. If there is any damage to the packaging on delivery, or your package is missing, please contact us straight away.